Complaints
Procedures
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If you are not happy with the
service that you receive from us, please let us
know as soon as possible. Clearly it is in our
interests that we provide the best possible
level of service to our existing clients and
also those new to our services. Things go wrong
from time to time and it is important to us that
we know when we are not meeting with your
expectations of us, so that we can help you and
also improve our service to al our clients.
please contact us as soon as
possible on 0845 838 7960 for immediate
assistance.
We also have a laid done
formal procedure for complaints where you feel
that you have not had satisfaction from your
enquiries. This is detailed below.
What To Do If You Have a
Complaint
If you wish
to register a complaint please contact:
-
Mr David
J Burton ACII
Group Managing Director
Blackfriars Group
Blackfriars House
6 Congleton Road
Sandbach Cheshire CW11 1HN
-
or by
email djb@blackfriarsgroup.co.uk
-
or by
telephone 0845 838 7960.
If you cannot settle your complaint with us you
may be entitled to refer it to the Financial
Ombudsman Service. |
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